Returns & Exchanges

At TP-Link Tapo, we want you to be completely satisfied with your smart home experience. If your device isn't the perfect fit, you can return it within 30 days of purchase for a full refund or exchange.

1

Initiate Your Request

Log into your account and navigate to the 'My Orders' section to select the Tapo device you wish to return and submit a formal request.

2

Prepare the Package

Place the item in its original packaging, ensuring all accessories, power adapters, and manuals are included to qualify for a full refund.

3

Ship the Device

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location for secure transit back to our warehouse.

4

Receive Your Refund

Once our technical team inspects the device, your refund will be processed to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing